The RMA Supervisor is responsible for coordinating and supervising assigned departments to include: Processing / Receiving / Inventory Control / Stocking / Returned Goods on their daily activities. Under the direction of the manager, the supervisor is responsible for supervising warehouse personnel in a manner consistent with company policies, procedures and standards. Work shifts to be supervised are Mon-Fri with possible weekend work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Effectively utilize warehouse management systems to maximize efficiency and productivity of work flow and allocate resources in various picking areas to ensure timely completion and flow of picking process
Discuss priorities with Manager and schedule accordingly
Coordinate closely with Manager; changes that can affect the flow of finished goods to prevent unfinished tasks.
Provide direction and assistance to employees by clarifying questions pertaining to job assignments and resolving issues
Monitor/review daily/weekly/monthly Productivity/Accuracy reports and all other KPI’s
Oversee, monitor employees’ attendance & time clock
Conduct regular touch-base meetings/coaching associates in various aspects of their job
Participate in training for new hires as well as monthly safety meetings
Interact with Temporary Service agency on acquiring/training of temporary associates
Collaborate with other department(s) to preparing monthly RTV shipment
Ensure that Dept. procedures are followed and Dept. paperwork and transactions which includes weekly RMA inventory summary are done correctly and in a timely manner
Conduct Performance reviews, counseling and disciplinary actions.
Partner with Human Resources to properly screen and select candidates for open positions
Responsible for maintaining a clean and safe work environment
Weekend/nights as required
Perform Job Observations per management’s discretion
May assist in reporting and investigating all work related injuries
Perform job duties according to set goals and metrics
In collaboration with Human Resources, develop and maintain a productive work environment by creating programs for hiring, training and professional development.
Other duties may be assigned to accomplish company or department objectives.
INTERACTION WITH OTHERS
The employee must be able to follow company policies; posses exceptional communication skills with internal and external customers; receive directions from others; work effectively with co-workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems constructively to find acceptable solutions; keep commitments; and always respect the diversity of the company’s workforce in actions, words and deeds.
To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3 – 5 years of supervisor experience required in a Distribution Center or warehouse environment.
Knowledge of warehouse safety OSHA standards
2+ years of related experience in material handling equipment
B.S. or B.A. degree preferred
Other Skills and Abilities:
Must be Computer literate (Microsoft Office products)
Skill to effectively organize and communicate as required for performance appraisals and coaching/counseling activities
Must be able to meet departmental expectations to effectively drive results
Ability to meet deadlines.
Great people and communication skills.
Ability to use computer software to generate reports as needed, performance appraisals and coaching/counseling activities
Ability to handle multiple projects, while working under pressure to meet deadlines
Ability to sit, stand, walk regularly and occasionally lift up to 50 pounds
Operating in a collaborative environment
Well-developed organizational skills.
Certified forklift driver preferred
Certified forklift trainer preferred
Ability to read, write simple correspondence, and communicate with internal customers and vendors in a clear, easily understood manner in English.